1.Accepting an award - 49
2.Announcing your decision
3.Being in charge - 46 - E
4.Booking a venue - 57 - E
5.Business proposals - 42
6.Changing your mind - 65
7.Clearing up confusion -
8.Conveying your ideas - 5
9.Dealing with IT support
10.Doing customer research
11.Get it done quickly - 58
12.Getting down to business
13.Getting the sack - 60 -
14.Job offers - 61 - Englis
15.Justifying your position
16.Making someone redundant
17.Networking - 48 - Englis
18.Presenting a new product
19.Setting priorities - 56
20.Taking telephone message
21.Telling someone what to
22.Telling someone what to
23.The 'elevator pitch' - 4
24.The wedding! - 66 - Engl
25.Tom's tantrum - 63 - Lan
26.Health and safety - 41 -
27.Having an appraisal - 40
28.Staff discipline - 39 -
29.Good customer relations
30.Dealing with difficult s
31.Working with someone new
32.Briefing the manager - 3
33.Clinching the deal - 34
34.Booking a flight - 33 -
35.Negotiating a deal - 32
36.Project management - 31
37.Negotiating - 30 - Engli
38.Making a cold call - 29
39.Keeping things professiona
40.Delivering bad news – 27
41.Complaining – 26 – Engli
42.Booking a hotel room – 25
43.Language for emergencies – 24
44.Health and safety – 23 –
45.Making polite requests –
46.Asking for help – 21 – E
47.Setting an agenda – 20 –
48.Explaining a misunderstand
49.Writing an email – 18 –
50.Politely refusing somethin
51.Placing an order – 17 –
52.Talking on the phone – 15
53.Giving feedback – 14 – E
54.Making a pitch – 13 – En
55.Opening a presentation –
56.Working long hours – 11 – English at
57.Disagreeing - 10 - Engli
58.Checking information - 0
59.Saying 'well done!' - 08
60.Saying you're sorry - 07
61.Make polite requests - 0
62.How to offer help - 06 -
63.Introduce yourself and m
64.Making suggestions is ea
65.Answering interview ques
66.How to prepare for an in
67.Looking for a job Englis
