Q: What should I do if the VIP recharge fails?
A: First of all, sorry for the trouble caused by this problem, when the recharge of VIP fails, please contact us through the feedback page. Please email to
g-help@bilibili.com including your Google subscription ID and purchasing screenshots for checking the data and returning vip service.
Q: What are live comments, and how to send a live comment?
A: Live comments are also called flying comments, which is a kind of real-time comment combined with the video moment. When you want to comment on the video, you can post the live comment through the input box.
Q: How to upload videos?
A: You can upload videos via the following link: